We use a pop3 email service at work, that is hosted through a company called Brew City. I’m 95% positive that Brew City just slaps their name on the Go Daddy web site and the email service is actually through Go Daddy. I’m not sure what they hell happened over the last 6 month but the service as turn into the biggest joke I’ve ever seen. First we had intermitted issues of emails getting stuck in the users outbox in Outlook. Go Daddy support blamed our ISP blocking port 25. Of course when I explained to the guy on the phone that I support 3 companies who all have different ISP’s and that I also telnet into Go Daddy’s email server via port 25 with no issue they still blamed my ISP’s. I also explained that it’s only 2 or 3 random users at any one time having the issue, and that other users at the same location on the same ISP weren’t experiencing the problem. I also explained that I verified with each ISP that port 25 isn’t blocked. Go Daddy’s solution change the port to port 80. Of course they had no explanation when after 20 min’s port 25 would work again. So after having this conversation 4 or 5 times over a two month period. I started changing the ports over to port 80 when people had an issue. Surprise port 80 started people had the problem again. Called support and got the well it’s your isp or firewall. My firewall that is letting all port 80 traffic through is randomly blocking traffic to your email servers, sorry don’t think so. Had one support guy say just move the port back and forth. I told him I don’t get paid by support ticket I get paid for not having help tickets and doing things right. Phone support people really hate that line. Never got a resolution to the email getting stuck in the outbox problem, but luckily (knock on wood) the problem hasn’t come back in a while.

Today I get a call from the owners assistant that he asked her to log into his webmail and change his out of office message to reflex that he would be out of the office for a couple of days. She calls me saying she can’t get into his webmail but has no problem getting into hers. I check it out on her pc and there is some pop up box that freezes when you go into the owners webmail. I’ve seen the pop up box before it’s just some dumb welcome to the new webmail design blah blah. On everyone else’s pc it comes up fine and you just click ok and it goes away. I figured it was an Internet Explorer 8 quirk and tell user I’ll change the out of office message from my machine and fix her issue later. I go on my pc and get the same problem with IE8, Chrome, Firefox, and Safri. So I pop an anti-acid and call Go Daddy support and explain the problem. I’m asked to send a screen shot if the problem so this guy can give it to level 2, which I do. About 20 min of being on hold the support guy comes back and asks if I’m on a network. I’m thinking to myself yes dumb ass I have to be on some kind of network to get out to the internet and hit your webmail server. I say yes I’m on a network, and the support guy goes it’s a security setting on your network and I’ll send you a script to run to fix it. Once again I explain all the reasons why it’s not my network like the fact the 40 other users on my network didn’t have an issue with this pop up, or that the issue also happened on my home pc when I remoted into it and tried it. Support insists that it’s my network and that I have to run some script to disable some security setting. I asked what setting exactly is getting disabled and he danced around the question and didn’t or couldn’t tell me. I told him I’m not running some unknown script to disable a security setting and that due to this and multi other problems with email that I’m moving all my email accounts. I said thanks and hung up before the support guy could respond.

As I was typing this I checked back in to the account the pop up works fine know without running any scripts. Interesting just like the outbox problem things mysteriously start working after I call, and without me doing any changes on my side.